Mercure London Paddington Hotel

Personal information is private

London Town Hotels Ltd are committed to preserving the privacy of all visitors to our website at www.mercurepaddington.com

Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect from you:

When you visit, register or order products or services on www.mercurepaddington.com, you may be asked to provide
         certain information about yourself including your name, contact details and credit or debit card information.
We may also collect information about your usage of our website as well as information about you from messages you
         post to the website and e-mails or letters you send to us.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

Use of your Information:

Your information will enable us to provide you with access to all parts of our website and to supply the goods or
         services you have requested. It will also enable us to bill you and to contact you where necessary concerning your
         orders. We will also use and analyse the information we collect so that we can administer, support, improve and
         develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally
         about important changes or developments to the website or our services. Further, where you have consented, we
         might also use your information to let you know by email about other products and services which we offer which may
         be of interest to you. If you change your mind about being contacted in the future, please let us know.
You are able to subscribe at any time - Subscribe Now

Disclosure of your Information:

Where you have consented when providing us with your details, we may also allow carefully selected third parties,
         including other companies in our group, to contact you occasionally about products and services which may be of
         interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies
         in the future, please let us know at customercare@lth-hotels.com
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your
         information may be disclosed to our new business partners or owners.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us
         without your consent.

Subscribing to Mercure Hotels

If you subscribe to any Mercure Hotel that is owned and/or operated by London Town Hotels Ltd., it's subsidiaries or
         affiliates then we will simply retain your email address, which will be added to the Mercure mailing list giving details of
         new products, competitions, promotions and offers. If you would like to be removed from the mailing list - click here

Anything else?

Security and Data Retention:

We employ security measures to protect your information from access by unauthorised persons and against unlawful
         processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long
         as the law requires.

Changes to our Privacy Policy:

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail
         notification.
Please be aware that we do not accept dogs at the hotel, with the exception of Sight Assistance Dogs, for the partial
         sighted or blind.

Contact:

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to
         customercare@lth-hotels.com