Hotel Reviews

"Ravi Dasondi & Sudipta are stars of the Mercure Paddington Hotel"

5 of 5 stars Reviewed 10 May 2018 on tripadvisor

Ravi Dasondi and Sudipta have been absolutely fantastic. I work in technology sales and the level of service I received was world class. The AC and Internet on my phone were phone were not working in my room in which Ravi and Sudipta... what a couple of stars.. they resolved my issue in minutes which was fantastic service and care. I can say with full honesty that my stay at Mercure London Paddington is the finest and all credit is due to Ravi and Sudipta

- NILAY M, travelled on business

"Fantastic service!"

4 of 5 stars Reviewed 1 May, 2018 on tripadvisor

The staff are what makes your stay memorable in any hotel stay. Yes it’s important that you get a good nights sleep (... the beds are comfy here)and that you get to refresh yourself for the next day (...okay the bathrooms are compact, but the shower pressure revitalised me after a few busy days out sightseeing) and that the hotel had a great location(... bus stops at your door, taxi rank nearby, plus the trains and underground, easy walk to Kensington gardens and palace among other attractions nearby plus the variety of restaurants to dine at). But what made our stay memorable is how the staff went out of their way to accomodate our needs. Upon checking in, I mentioned that I wanted to go to Abbey road studios and the man who took our bags, told us the exact bus to catch. I asked if the hotel had scales to weigh our bags before our flight and they went out to get one. We had a night flight and Priya worked hard to accomodate us with a late check out, so we could relax and refresh our selves before our long flight home. These people are what made our stay feel memorable.

- Vanessa M, Sydney, New South Wales, Australia

"Great hotel with great staff"

5 of 5 stars Reviewed 28 April, 2018 on tripadvisor

I stayed in the hotel for one night and everything was very good. Small rooms but with anything you need. Iron is not in every room but you can ask for it in reception and will be delivered very quickly. Staff was very helpful - especially Mr Witek - ha gave us a lot of advices in terms of communication, nearest highlights and where to eat :) Guys like him made my stay even better!

- Piotr B, travelled on business

"Excellent Hotel Management"

5 of 5 stars Reviewed 26 April, 2018 on tripadvisor

I had a stay at Mercure hotel Paddington last week, It was the pleasant time I spent over there. Hotel is well organized with processes, fast actions-check-in, check-out, room services. Rupinder at reception, have provided kind guidance on tour booking as well. Hotel provided mobile during my stay ( Handy ) which I feel very unique and remained connected to world with that.

- abhijeet2gholkar, Pune, India

"Excellent friendly hotel"

5 of 5 stars Reviewed 20 April, 2018 on tripadvisor

Stayed here this week greeted by Rupinder at reception very friendly couldn’t do enough for me organised late check out good rooms well located rupindrr and her team do an excellent job. Will come here again

- Sharon C, travelled on business

"Comfortable stay"

5 of 5 stars Reviewed 19 April, 2018 on tripadvisor

This is my favorite hotel. I have been staying here for years, and I am always grateful for the staffs' heartwarming support. Next to Paddington station where the Heathrow Express termiates, has its own restaurant (and lots of neighbour eating places), supermarkets nearby, etc.. Highly recommended.

It is a fixed-line stay that has been indebted to for many years. It is healed every time by the staff 's words ""come home"". The location is perfect. There are supermarkets and plenty of meals in the hotel, including the restaurant of the hotel, very convenient. (translated from japanese)

- mikenekokamekichi, Tokyo, Japan, travelled with family

"Great Location"

5 of 5 stars Reviewed 12 April, 2018 on tripadvisor

Central location, next to Paddington station, Friendly. And very helpful staff!!!!
As Le Club Members I had room Upgrade and welcome drink! Clean comfortable room, Nespresso coffee machine and Handy phone that allows to make international phone call free of charge, very convenient!
Would definitely stay here again!

- EvaBismarck, travelled on business

"One of the best in Paddington"

5 of 5 stars Reviewed 16 march, 2018 on tripadvisor

Have stayed here many times and never been dissapointed. What makes it great is the location for short stays in London with quick connection to the airport and nice walks to the center of the city. Some of the rooms are large and comfortable but others are tiny. Get an executive double bed room for comfort.

- Kim K, Nairobi, Kenya, travelled with friends


5 of 5 stars Reviewed 13 march, 2018 on tripadvisor

A very helpful receptionist who gave good advice on where to eat, and a flexible check out time. Excellent room, furnished to a high standard.
£10 Breakfast Voucher available at reception, but breakfast at Garfunkles not the best, probably should have gone to the other option - a hotel across the road.
With a very warm welcome from Witek.

- 5greenbank, travelled solo

"Great location, ! Highlight for service staff !!"

5 of 5 stars Reviewed 28 February, 2018 on tripadvisor

Excellant location, easy connection to Heatrow airport and also for commuting within the city of london. Highlight for service staff, I had problems with my reservation confirmation with the card operator and upon arriving at the hotel the staff went out of their way to resolve the problem to confirm the reservation.

- assisjr, Sao Paulo, SP, travelled as a couple

"Very good location for easy to reach and central conference rooms"

5 of 5 stars Reviewed 26 February, 2018 on tripadvisor

Counter and reception staff and in particular Mr Witek was very friendly and gave a perfect Service during my stay using one of their conference room. Booking with them was very quick, unlike with a neighbouring Hotel of a US chain.

- thomasmohs Munich, Germany, travelled on business

"welcoming hotel right next to station"

4 of 5 stars Reviewed 20 February, 2018 on tripadvisor

we spent one nigh in this hotel which is so well situated right next door to Paddington station. Room was excellent and although the station is so near the station the noise was not a problem for us. staff were very welcoming and we would certainly use this hotel in the future.

- Edi M, Dundee, United Kingdom, travelled as a couple

"Excelent location & extremely helpful staff"

5 of 5 stars Reviewed 13 February, 2018 on tripadvisor

The hotel is 2 min away from Paddington train station. Clean hotel and staff extremely, extremely helpful. Was impressed by Priya who went the extra mile and extra smile in helping with the booking of the train tickets, listing the train table and providing useful advise.

- Milimiha, Brussels, Belgium, travelled on business

"Great Place to stay before a morning departure from LHR"

5 of 5 stars Reviewed 4 February, 2018 on tripadvisor

Very nice executive room. Good value for London. It's right next to the Paddington station where I will catch the Heathrow Express (15 minute express to LHR). The staff stands out in friendliness and information. My receptionist Priya was very friendly inquiring if I had stayed here before, acknowledging my Accor club status and providing a free drink voucher. She also looked up Heathrow Express morning departure times as on Sunday it's a slightly reduced schedule.
Another clerk was very nice in preparing me a G&T although not really covered by the free drink voucher.

- John F, travelled on business

"Great location!"

5 of 5 stars Reviewed 22 January, 2018 on tripadvisor

1 min walk from Paddington Station. The hotel is in a great location and is in close proximity to many great pubs, restaurants, and shops. The room was quite small but accommodated my husband and I without any problem. The beds were very comfortable. The staff was very helpful with directions and recommendations. They were very attentive when we needed small amenities such as an iron board, iron, shower cap, etc. They brought it straight to the room. I had a couple items dry cleaned and the prices were reasonable. The trains can be heard but it is soft and it did not bother us. They give you a free mobile phone in the room that you can use. It is loaded with maps to help you get around and you can make free calls on it. The hotel is within a 1 min walk of a "Big Bus Tour" stop, which was very convenient. They have a restaurant as well and they food was good.

- Kelly C, Salt Lake City, Utah, travelled with family