"Convenient, friendly, well cared for"5 of 5 stars Reviewed 10 June 2018 on tripadvisor
The easiest hotel to reach from Paddington Station and from Heathrow Express. Small in scale, it has a comfortable, intimate and friendly style. Staff are friendly and helpful: a document was printed off for us without charge before we arrived and checked in. Additional supplies of herbal tea were supplied very quickly and again without charge. Housekeeping and linen are very good, beds are comfortable, air conditioning is effective and my room had the option of an opening window but with very effective secondary glazing assisted by the blinds in keeping any noise out. There are lots of shops and food outlets nearby for every sort of refreshment. The hotel makes very good use of its compact site and entrance involves a few steps with handrail.
"Great location"4 of 5 stars Reviewed 9 June 2018 on tripadvisor
This was a perfect choice for us. We were stopping in London en route to St. Petersburg. We had 2 nights in London. The hotel provided us with an early check-in (handy when your flight arrives in the morning). Being across the street from Paddington is great for quick access to Heathrow Express. The rooms are small, but nicely appointed. Service was very good. There are earplugs provided- I assume for the train noise.
Criticizing this hotel for its room rates and sizes makes no sense. Everything in London is small and expensive!
"Great Stay in London"5 of 5 stars Reviewed 7 June 2018 on tripadvisor
Spent 16 days in the Mercure Paddington Hotel. Lovely place. Two Tube stations within walking distance, so lots of choice of lines to take you all over London. Great restaurants and pubs nearby for those evening meals when you don't want to venture too far after a long day sightseeing. The staff are amazing, very helpful, attentive and I think genuinely friendly, not that fake sort of "you're paying me to be nice" sort of attention you sometimes get at larger hotels. Room was a nice size, comfortable beds, A/C worked very nicely as we had some hot, humid days while we were there. Bathroom always well stocked and room was always cleaned by the time we returned each day, never had to wait for it to be done. A great place to stay; we will be back.
"Excellent Meeting Facilities for small groups"5 of 5 stars Reviewed 6 June 2018 on tripadvisor
We needed a conference facility near Paddington Station for a medium size meeting (20 people) and also small rooms for breakout sessions. (10 people).
The location is fantastic and very convenient. The rooms more than met our needs and the internet service was fast and fantastic (allowing us to project video and meeting). Conference and meeting room comes with high quality speaker phones that allow for easy movement.
The conference support staff (Witak) is very professional, attentive and always took great care of us. The rooms were setup and beverage/food service was always ready.
"Location & Service"5 of 5 stars Reviewed 30 May 2018 on tripadvisor
My wife and I had a great experience at Mercure paddington, Clean room, very friendly staff that greeted us each time we went in or out of the hotel. Location very convenient just next paddington station. Plenty restaurants within a short walk from the hotel.
Wouldn't hesitate to stay there again.
"Best Customer Service Ever .. Rupinder you were awesome"5 of 5 stars Reviewed 27 May 2018 on tripadvisor
Best location..Train station and Bus service is next door..Airport Train is also next door..247 shops, Nice room service on top customer service was awesome.. thanks to Rupinder for great customer service.
"Wedding Anniversary Weekend"5 of 5 stars Reviewed 27 May 2018 on tripadvisor
We booked 4 nights in London to celebrate our wedding anniversary and we stayed at Mercure Paddington. I can't say thank you enough to the staff and specially Roger the general manager. After check in, we went out for the day and on our return we had a beautiful fruit basket, prosseco and his card with a congratulations message, it was a small detail but it made our day.
Room spotless cleaned, bed very comfortable but small size. Definitely we will return next year.
"What a difference"5 of 5 stars Reviewed 27 May 2018 on tripadvisor
It was my second visit to this hotel, last time back in December it was very disappointing and tonbe sincere i wasnt planning to come back, lack of customer service from all team.
Last week i had last minute booking with this hotel again and what a difference, looks like everyone was refreshed and trained, nothing was too much for them, best customer service ever.
Whatever management is doing, its on the right track!
Keep to good work, I had the feeling it was my home away from home!
"Finest of London for Holiday"5 of 5 stars Reviewed 13 May 2018 on tripadvisor
My wife and I stayed at the Mercure London Paddington Hotel.
An excellent hotel right next to Paddington Station which can connect you to almost anywhere in the Greater London Area. Its really convenient for Heathrow travellers as well, because you can connect by train. The rooms are generally small but this is in line with central London room sizes. The facilities are great. The location is top notch. The staff is impeccable and extremely friendly & hospitable.
Special shout out to Priya who always went beyond her way to cater to each an every one of our requests.
Overall excellent place to stay and I would definitely consider returning here again.
"Ravi Dasondi & Sudipta are stars of the Mercure Paddington Hotel"5 of 5 stars Reviewed 10 May 2018 on tripadvisor
Ravi Dasondi and Sudipta have been absolutely fantastic. I work in technology sales and the level of service I received was world class. The AC and Internet on my phone were phone were not working in my room in which Ravi and Sudipta... what a couple of stars.. they resolved my issue in minutes which was fantastic service and care. I can say with full honesty that my stay at Mercure London Paddington is the finest and all credit is due to Ravi and Sudipta
"Fantastic service!"4 of 5 stars Reviewed 1 May, 2018 on tripadvisor
The staff are what makes your stay memorable in any hotel stay. Yes it’s important that you get a good nights sleep (... the beds are comfy here)and that you get to refresh yourself for the next day (...okay the bathrooms are compact, but the shower pressure revitalised me after a few busy days out sightseeing) and that the hotel had a great location(... bus stops at your door, taxi rank nearby, plus the trains and underground, easy walk to Kensington gardens and palace among other attractions nearby plus the variety of restaurants to dine at). But what made our stay memorable is how the staff went out of their way to accomodate our needs. Upon checking in, I mentioned that I wanted to go to Abbey road studios and the man who took our bags, told us the exact bus to catch. I asked if the hotel had scales to weigh our bags before our flight and they went out to get one. We had a night flight and Priya worked hard to accomodate us with a late check out, so we could relax and refresh our selves before our long flight home. These people are what made our stay feel memorable.
"Great hotel with great staff"5 of 5 stars Reviewed 28 April, 2018 on tripadvisor
I stayed in the hotel for one night and everything was very good. Small rooms but with anything you need. Iron is not in every room but you can ask for it in reception and will be delivered very quickly. Staff was very helpful - especially Mr Witek - ha gave us a lot of advices in terms of communication, nearest highlights and where to eat :) Guys like him made my stay even better!
"Excellent Hotel Management"5 of 5 stars Reviewed 26 April, 2018 on tripadvisor
I had a stay at Mercure hotel Paddington last week, It was the pleasant time I spent over there. Hotel is well organized with processes, fast actions-check-in, check-out, room services. Rupinder at reception, have provided kind guidance on tour booking as well. Hotel provided mobile during my stay ( Handy ) which I feel very unique and remained connected to world with that.
"Excellent friendly hotel"5 of 5 stars Reviewed 20 April, 2018 on tripadvisor
Stayed here this week greeted by Rupinder at reception very friendly couldn’t do enough for me organised late check out good rooms well located rupindrr and her team do an excellent job. Will come here again
"Comfortable stay"5 of 5 stars Reviewed 19 April, 2018 on tripadvisor
This is my favorite hotel. I have been staying here for years, and I am always grateful for the staffs' heartwarming support. Next to Paddington station where the Heathrow Express termiates, has its own restaurant (and lots of neighbour eating places), supermarkets nearby, etc.. Highly recommended.
It is a fixed-line stay that has been indebted to for many years. It is healed every time by the staff 's words ""come home"". The location is perfect. There are supermarkets and plenty of meals in the hotel, including the restaurant of the hotel, very convenient. (translated from japanese)