"Short stay"5 of 5 stars Reviewed 22 December, 2017 on tripadvisor
We had a super overnight stay at the hotel on Wednesday night. We thought it might be noisy because it's right next to the station and hospital but it was lovely and quiet. The room was lovely and the staff were very helpful. We will certainly book to stay at the hotel again.
"My stay"5 of 5 stars Reviewed 19 December, 2017 on tripadvisor
Mr witek made my stay amazing he welcomed us and always made sure we were always satisfied and always happy. Mr witek is such a good worker and the hotel is simply amazing it’s lovely. 5/5 The showers are amazing and the beds are very very very comfortable.
"Excellent customer service. Beautiful rooms."5 of 5 stars Reviewed 12 December, 2017 on tripadvisor
I've stayed in a lot of good hotels around the world but was seriously impressed with the Vale. Can't fault it. There was a problem with the TV in the to but it was dealt with promptly and in a way that went far beyond expectations.
"Well looked after"5 of 5 stars Reviewed 11 December, 2017 on tripadvisor
We have been using this hotel many times. Every time we have been received with great kindness and care. Our every need has been attended to with great care, especially Mr Witek during the night shift.
"Excellent staff service"5 of 5 stars Reviewed 11 December, 2017 on tripadvisor
My collegues and I spend many nights at the Mercure Paddington hotel. Staff members were very welcoming, especially Witek and Sadek, who were generious, vigilant and accomodated our needs...We met a number of hotel managers over the period of our stay and all were very helpful.
"Great Hotel"5 of 5 stars Reviewed 8 December, 2017 on tripadvisor
Great place to stay Next door to Paddington station, easy trip in to west end staff very friendly. small bar very nice, lots of restaurants and bars close by, short walk to Buckingham palace. Heathrow express is next door for 15 Minuit travel to Heathrow airport.
"Cosy hotel"5 of 5 stars Reviewed 7 December, 2017 on tripadvisor
This nice hotel is situated next to Paddington station. Walking distance to the parks, underground and bus stop within a meters. Rooms are small, but clean and everything you need is there. Breakfast in the adjecent Garfunke's restaurant.
"Service, location and service!"5 of 5 stars Reviewed 7 December, 2017 on tripadvisor
My brief stay at the Mercure in Paddington was memorable not only for the tidy room and well kept reception, but also for the excellent service from all the staff members, most notably Mr Witek who's professionalism and genuine warmth made me feel right at home. I'm coming back in the new year and I do hope to have time to have a drink at the small but perfectly formed bar, and of course a chat with the instantly likeable and lovely Mr Witek!
"Best bed ever"5 of 5 stars Reviewed 6 December, 2017 on tripadvisor
I never slept this well in a hotel bed, for starters! I still miss that bed.
My room was a regular one on the 5th floor, a smallish, but brilliantly thought out, completely functionalistic one. There was a natural place for everything and it never felt cramped, although there wasn't exactly room to party in.
The bathroom was perfectly laid out as well, toilet, sink, shower. Everything very clean and attractive.
Breakfast restaurant was really nice as well, and the breakfast that was included with my room was basic, but home-made and nourishing.
The staff was exceedingly friendly and efficient. I arrived, deadly tired, around 10 AM and asked if I could please have the use of a bed before check-in time, and they managed. So, what's not to like.
The neigborhood is largely residential and posh, but the street right behind the hotel, London St, leading up to Paddington Station, is a good one for a nightcap.
"Location wins"5 of 5 stars Reviewed 4 December, 2017 on tripadvisor
Well located for national rail including Heathrow express (50metre walk) and tube services (next door) gets you around easily.
Well maintained, average sized rooms and helpful staff. Small bar but very close to pubs cafes restaurants.
"Great location"4 of 5 stars Reviewed 29 November, 2017 on tripadvisor
We stayed here the night before our trip home out of Heathrow. The hotel is located very close to Paddington station and the Heathrow Express. The rooms were clean but a little small. There was no noise. The beds were comfortable. We had a pleasant stay.
"My Witek"5 of 5 stars Reviewed 28 November 2017 on tripadvisor
Mr Witek was a thoughtful and knowledgeable host. My first evening the room wasn’t ready yet, and he ensured I had an amazing meal and took care of the room in less time than anticipated.
He also made sure I was safe and gave information on sites to see and how to get there.
He is a welcome to the staff as he is aware and responsive to customer needs. My trip will be remembered with him.
"Excellent location"4 of 5 stars Reviewed 21 November, 2017 on tripadvisor
I stayed for one night, and had a friendly welcome. My room was small but perfectly formed. The shower was amazing! The hotel is literally a minute from Paddington Station, but I had no problem with external noise at all, it was quite quiet.
There are many places to eat all extremely close to the hotel. Breakfast was as expected. I would stay here again, though if I wasn't travelling alone, I would request a larger room.
"Perfect service, modern clean rooms"5 of 5 stars Reviewed 20 November, 2017 on tripadvisor
Perfect service, modern clean rooms. Friendly front desk has personal approach throughout. The hotel is very well situated next to Paddington Station as well as Underground connections. Rooms are clean.
"Best location"5 of 5 stars Reviewed 8 November, 2017 on tripadvisor
Location is perfect! One minute from paddington station and it means fifteen minutes from heathrow airport. Of course wifi service and gym are equipped. I strongly recommend this hotel if you need efficient schedule.