Reviews

Exceptional Service and Spotless Rooms!

5 of 5 stars review on Google - 13 Dec 2024

Exceptional Service and Spotless Rooms! My stay here was fantastic, thanks to Claudiu at reception. He was incredibly welcoming, attentive, and went above and beyond to make sure I had everything I needed. The rooms were immaculate, reflecting the hotel’s high standards. Claudiu’s and team amazing service truly made my visit memorable!!

by Jessica

A wonderful stay at Mercure Paddington

5 of 5 stars review on Google - 11 Dec 2024

I had a wonderful stay at Mercure Paddington, and I can't speak highly enough of Claudiu, the concierge. From the moment we arrived, he made me feel so welcome. He was incredibly professional, offering helpful recommendations and ensuring that every detail of our stay was perfect. His warmth and hospitality really stood out and made the experience special. The hotel itself was lovely, with comfortable rooms and a great location.

by Zaman Tudor

Staff were friendly and professional

5 of 5 stars review on Google - 08 Dec 2024

Staff were friendly and professional. Especially Balazs who assisted on the phone prior to my arrival and Abdul, Elena and Claudiu who made my stay both easy and enjoyable. Plenty of amenities and good sized rooms.

by Arun

The rooms and the services is amazing !!

5 of 5 stars review on Google - 08 Dec 2024

The rooms and the services is amazing !! Thank you so much to Elena, Claudiu, and Balazs for hellping me with the lovely kindness :))

by Uratsaya Laohawee

Well located

4 of 5 stars review on TrustYou Survey - 08 Dec 2024

Well located, comfortable and a good stay

by Ian henderson

A good choice if staying next to train station / major underground line.

9 of 10 stars review on Booking.com - 05 Dec 2024

Comfortable room with good facilities. Nice and friendly staff.

by Kai, Hong Kong

Stayed one night for business.

5 of 5 stars review on Google - 08 Nov 2024

Stayed one night for business. Its location next to Paddington station is so convenient. The staff, including security, were really friendly and helpful. I was able to store my baggage there before and after my stay, which was very useful. I also appreciated the touches in the room itself, especially complementary small drinks, including Prosecco! The room was small but had a great view of Praed Street, once I’d worked out how to operate the stiff blinds.

by Oliver

The hospitality from the hotel staff

5 of 5 stars review on Google - 04 Nov 2024

I recently stayed at Mercure Paddington and was incredibly impressed with the hospitality from the hotel staff, but especially from Simon and Frank. They went above and beyond to make my stay feel like home, from the cozy room amenities and providing extra pillows to mailing a postcard on my behalf. Their kindness and attention to detail made my visit memorable, and I am grateful for their exceptional care. Highly recommend!

by Charmaine Keena

A great hotel

5 of 5 stars review on Googel - 26 Oct 2024

A great hotel, friendly staff who remember your face and always ask how your day was. The rooms are small but clean. A great shower. A comfortable bed. The price was good, I'll come back here. Thanks

by Michael Klahn

Perfect location. Straight off the train. All very neat and tidy with polite staff.

9 of 10 stars review on Booking.com - 16 Oct 2024

It was all very good. The staff were helpful. It was all very clean.

by Nick, United Kingdom