Reviews

Suited us perfectly

4.5 of 5 stars review on TrustYou Survey - 18 Aug 2026

Staff were very helpful and friendly

by Claire Barton

Good location in a modern updated property.

4.5 of 5 stars review on TrustYou Survey - 18 Aug 2026

Staff were fabulous not one member of staff was rude or unhelpful. Everyone very happy and polite. The hotel itself is clean and very comfortable and modern.

by Russell Cord-Udy

Perfectly located just a few steps away from Paddington Station

10 of 10 stars review on Booking.com - 17 Aug 2026

Back to this superbly located hotel in Paddington for the 3rd time. Just a short few steps off the Heathrow Express out of Paddington Station and you’re there. Great size rooms with comfy beds. A special mention for Meet & Abdul who gave me the warmest welcome on arrival. Thank you gents!

by Craig, Australia

Outstanding

10 of 10 stars review on Agoda.com - 17 Aug 2026

Great location. Was there for a few days for business trips and hotel is near subway

by CHERLYNTANN

Great location; everything was perfect.

5 of 5 stars review on TrustYou Survey - 16 Aug 2026

The hotel is ideally located just two minutes from the train station, metro, and bus stops. The staff—from reception and the doorman to the housekeeping team—were competent, friendly, professional, and always available; everything was perfect.

by Henry Latchimy

Excellent ambiance and staff

5 of 5 stars review on Google - 11 Aug 2026

Excellent ambiance and staff special thank to Chinmay even in midnight he helped us a lot.....I was here for 2 nights and the experience was very amazing.

by Dhruv Relan

Very good value for money for London

9 of 10 stars review on Booking.com - 10 Aug 2026

Super friendly staff. Great location. Coffee and tea in the room. Even a piccolo.

by Petra, Germany

Perfect for what we planned

8 of 10 stars review on Booking.com - 03 Aug 2026

All staff pleasant and helpful...perfect hotel to where we needed to be..beds comfortable rooms clean and free small mini bar was a nice touch.

by Purcell, United Kingdom

Wonderful day

5 of 5 stars review on Google - 03 Aug 2026

I had a wonderful day at this hotel after a terrible stay at a hotel across the street. What a contrast! The staff were accommodating, very polite, friendly, and efficient, both day and night. The room was comfortable with a lovely view of the lively street, and there were thoughtful touches in the minibar. They even stored my luggage, which is a real luxury in London. Everyone was kind and courteous. Thank you all. I will definitely be back.

by Andréa Poumpe

I enjoyed staying @ the Mercure London Paddington Hotel.

4.5 of 5 stars review on TrustYou Survey - 30 Jul 2026

The Hotel is in a very good location, close to the Underground/Rail Service & Taxi Ranks.

by Maureen Curran