Reviews

This hotel has been amazing!

5 of 5 stars review on Google - 05 Jan 2026

This hotel has been amazing! Everyone is so kind and thoughtful. The rooms are very comfortable and cozy. Abdul and Claudio have been especially kind. They represent the hotel in such a positive light. They have made my expirence more enjoyable with their friendly faces.

by Harrison Conder

service has been very well

5 of 5 stars review on Google - 05 Jan 2026

Exists at a very convenient spot. The rooms are comfortable, and service has been very well. Breakfast is amazing too! Claudiu and Abdul have been very helpful and very friendly in our stay and I am ever thankful.

by Raymond George

Stay here was amazing

5 of 5 stars review on Google - 05 Jan 2026

The stay here was amazing. Very professional staff all around, didn’t matter what day and time we was in the lobby they always greeted us professionally and was very helpful.

by 1.Edvinooo

Friendly staffs

5 of 5 stars review on TrustYou Survey - 04 Jan 2026

The receptionist was so friendly that I could feel like a personal friend of mine.

by Toshio Tada

Perfect service and really friendly

4 of 5 stars review on Google - 26 Dec 2025

Claudiu, Abdul y Nipsia from the lobby were excelent, perfect service and really friendly, we will come back for sure !!!!

by Wero Sg

My stay at the Mercure London Paddington Hotel was excellent

4 of 5 stars review on Google - 24 Dec 2025

My stay at the Mercure London Paddington Hotel was excellent, largely thanks to the outstanding service from the reception team, specifically Abdu, Hajar, and their colleagues. The hotel is exceptionally clean and perfectly located just steps from the railway station, making it an ideal choice for anyone heading to Heathrow Airport. It is surrounded by several great restaurants and is only a 10–20 minute walk from Hyde park. I was particularly impressed by how the staff followed up on an issue that arose during my stay, resolving it quickly and effectively. I highly recommend this hotel for its convenience, professionalism, and great hospitality.

by Buruood

Great staff and location

5 of 5 stars review on TrustYou Survey - 23 Dec 2025

Very friendly staff who accommodated my request for early check-in and late check-out. The hotel is so well located and staff are so helpful with suggestions for meals, transport and activities.

by Natalie Dawson

Extremely convenient for Paddington Station

10 of 10 stars review on Booking.com - 23 Dec 2025

Super close to Paddington station. Just arrived back in UK from South Africa late 21st with much more luggage than I normally would have so wanted hotel from know brand super close. Staff all super helpful and friendly. Also the night security guard on 21st and the day one on 22nd really helpful and assisted me with my luggage, including moving it to storage when out for lunch on 22nd.

by Trevor, United Kingdom

A comfortable stay with a clean room and excellent staff.

9 of 10 stars review on Booking.com - 23 Dec 2025

The location was perfect for connections to Heathrow Express plus London Shopping.

by Alan, United Kingdom

A non-hassle stay.

5 of 5 stars review on TrustYou Survey - 18 Dec 2025

The hotel was clean and comfortable. My room was compact but had everything I needed including robe and slippers which was a surprise. Considering it is in a busy area, outside noise was minimal. Staff were polite and efficient. A no-hassle stay.

by Anne Sharp