Reviews

A non-hassle stay.

5 of 5 stars review on TrustYou Survey - 18 Dec 2025

The hotel was clean and comfortable. My room was compact but had everything I needed including robe and slippers which was a surprise. Considering it is in a busy area, outside noise was minimal. Staff were polite and efficient. A no-hassle stay.

by Anne Sharp

Great hotel

4.5 of 5 stars review on TrustYou - 17 Dec 2025

Great location for Paddington. Friendly, helpful and efficient staff. Comfortable bed.

by Laura Obbard

The stay was wonderful again, a very good starting point for visiting sights.

5 of 5 stars review on TrustYou - 17 Dec 2025

We were very satisfied, would recommend it, staff very friendly and helpful, location of the hotel very good.

by Elisabeth Singer

The location is excellen

5 of 5 stars review on Google - 17 Dec 2025

⭐️⭐️⭐️⭐️⭐️ We had a wonderful family trip staying at Mercure Paddington London and highly recommend this hotel. The location is excellent—right next to Paddington Station—making it very convenient for getting around London, especially with children. The hotel itself is clean, comfortable, and well maintained, and the services were great throughout our stay. A special thank you to Mr. Claudiu, who was extremely polite, responsive, and helpful. He went above and beyond to make sure we felt welcome and had everything we needed, which made our family trip even more enjoyable. Overall, a great hotel with an excellent location and outstanding service. We would definitely stay here again and highly recommend it to others traveling to London.

by Indomaret Bassura

Night away

8 of 10 stars review on Booking.com - 17 Dec 2025

Staff was very helpful and the doorman was lovely as well helped my husband with his bags. Nothing not to like was really happy with everything

by Laila, United Kingdom

Abdul and colleague were amazing helping us out throughout our stay even got free breakfast thanks again

10 of 10 stars review on Booking.com - 15 Dec 2025

Right next to the train station so was easy to get around London

by George, United Kingdom

Great stay

10 of 10 stars review on Booking.com - 15 Dec 2025

Did the job, wasn’t a massive hotel room considering we got upgraded but we only stayed for one night. Complimentary drinks in the room which was a delight. Staff were fab as well:)

by Tia, United Kingdom

Good location.

5 of 5 stars review on Google - 13 Dec 2025

Good location. Coming from Heathrow on the express train, it's next to Paddington train station. Five min walk is the hotel.

by Tony Fernandez

Extremely helpful team

5 of 5 stars review on Google - 12 Dec 2025

Extremely helpful team who made sure I had a great and pleasant stay. Special thanks to Claudius, Abdul and Hajar

by Ganesh Venkatraman

Good hotel and good location

9 of 10 stars review on TrustYou - 11 Dec 2025

Very clean hotel, welcoming staff, great location just steps from Paddington Station, excellent choice of restaurants around the hotel

by Mathias Bertrand