Reviews

Overall great hotel, I loved it and I will book it again and recommend it

10 of 10 stars review on Booking.com - 05 May 2026

Close to the train station, Friendly and helpful staff, Clean and safe!

by Melany, United States

Wonderful

10 of 10 stars review on Booking.com - 05 May 2026

The staff is very friendly, the hotel is conveniently located. The room is clean.

by Kalyna, United Kingdom

Excellent location.

4 of 5 stars review on TripAdvisor - 04 May 2026

Continues a good hotel. Last year I thought there was a drop in care, but this year they recovered the ground. Careful service at the reception, with emphasis on the staff Claudio and Abdul, good conservation and cleanliness, plus reasonable price. Unfortunately the annex restaurant was closed, but I continue to recommend, also has the excellent location, glued in the train and subway stations of Paddington.

by wagnerbf, Rio de Janeiro, RJ

Perfect location right next to Paddington station transport hub

4.5 of 5 stars review on TrustYou Survey - 03 May 2026

Perfect location. We chose the smaller room and it was comfortable and had everything that we needed.

by Roger Hamling

The stay was perfect

5 of 5 stars review on Google - 02 May 2026

Abdul and Witek really helped us with our stay. We where in a hurry and they were really kind! The stay was perfect

by Perry Phillips

Well located, very satisfied

4.5 of 5 stars review on TrustYou Survey - 29 Apr 2026

We only stayed one night. Everything else was great: location, cleanliness, breakfast, etc. The hotel staff were very friendly and helpful.

by Castro Adrian

Personnel pro.

5 of 5 stars review on TrustYou Survey - 28 Apr 2026

Excellent location, very well situated and very professional staff.

by Mohammed El Mamoun Alaoui

Excellent Hotel

5 of 5 stars review on Google - 28 Apr 2026

This is an excellent hotel for anyone wanting a base for exploring London for a few days. It occupies an impressive old brick building on Praed St, right next to the main entrance to Paddington Station, so you're well-placed to get the Heathrow Express train. Staff are extremely helpful, and are available to help with any matters which may arise. The front of house team are unfailingly polite, and the cleaners really give the rooms 100%. If there's a gap between your check out and your departure from London, reception staff will be happy to look after your luggage until you're ready to catch your train or flight. In summation, a perfect hotel for the tourist.

by Evan Hughes

Very Convenient!

10 of 10 stars review on Booking.com - 28 Apr 2026

We love how convenient everything was i.e. hotel was just outside of Paddington station, the underground was a few steps away, many eateries and shops nearby, and the staffs were wonderful!

by Suzanna, Malaysia

Dave Meet and Zak were great hosts!

5 of 5 stars review on TrustYou Survey - 25 Apr 2026

My recent stay at the Mercure in Paddington was nothing short of exceptional, and it easily stands out as one of the most enjoyable hotel experiences I’ve had. From the moment I arrived, everything about the stay felt seamless, comfortable, and thoughtfully designed to make guests feel both welcome and at ease. One of the most immediate advantages of this hotel is its location. Situated right in the heart of Paddington, it offers unmatched convenience for anyone traveling in and out of London. Being just steps away from major transport connections made getting around the city effortless. Whether I was heading out early in the morning or returning late after a full day of exploring, the accessibility alone elevated the entire experience. Despite being in such a busy and central area, the hotel itself maintained a calm and relaxed atmosphere, which I truly appreciated. ...

by Nachanta Nicole Powell