Reviews

Dave Meet and Zak were great hosts!

5 of 5 stars review on TrustYou Survey - 25 Apr 2026

My recent stay at the Mercure in Paddington was nothing short of exceptional, and it easily stands out as one of the most enjoyable hotel experiences I’ve had. From the moment I arrived, everything about the stay felt seamless, comfortable, and thoughtfully designed to make guests feel both welcome and at ease. One of the most immediate advantages of this hotel is its location. Situated right in the heart of Paddington, it offers unmatched convenience for anyone traveling in and out of London. Being just steps away from major transport connections made getting around the city effortless. Whether I was heading out early in the morning or returning late after a full day of exploring, the accessibility alone elevated the entire experience. Despite being in such a busy and central area, the hotel itself maintained a calm and relaxed atmosphere, which I truly appreciated. ...

Good location, friendly helpful staff and comfortable at a good price.

4.5 of 5 stars review on TrustYou Survey - 25 Apr 2026

Ideal location next to Paddington station and the Canal with plenty of good eateries. Comfortable hotel room and attentive staff, a reasonably priced hotel for London. This location is good for exploring London using tube or bus.

Perfect location, Friendly helpful staff and clean room

5 of 5 stars review on TrustYou Survey - 24 Apr 2026

Perfect location. Train station right next door, but still quiet and comfortable. So easy to het to main attractions

The reception staff were so kind

5 of 5 stars review on Google - 23 Apr 2026

On the day of checkout, I had a terrible headache and was unable to move, but the reception staff were so kind and made an exception to extend my checkout time slightly, and even changed my breakfast to takeout. I booked this hotel primarily for its convenience, but the staff were so kind that I'm glad I chose it. Dear Mr. Abdul & Clausic Thank you so much for your kindness. I feel better now, and we can board today's flight.

Very Good

8 of 10 stars review on Booking.com - 21 Apr 2026

Location very convenient to Paddington Station.

Very professional service

5 of 5 stars review on TrustYou Survey - 20 Apr 2026

Receptionist was welcoming and explained the details of our stay very clearly.

Flawless

10 of 10 stars review on Booking.com - 20 Apr 2026

Clean, very functional, very friendly staff.

Extremely good care

5 of 5 stars review on Google - 05 Apr 2026

Abdul and Hajar took extremely good care of me whilst I was staying at the hotel, they ensured I was well looked after and attended to all of my needs and went up and beyond to ensure both myself and the guests felt comfortable and well accommodated to. The atmosphere is lovely and I would definitely recommend this hotel as a place to stay due to its location next to Paddington making it easy for tourists to access many different train lines and make the most of their stay and holiday.

Breakfast was wonderful

5 of 5 stars review on Google - 05 Apr 2026

Manager at receiption Abdu was very kind. He solve all misunderstanding with reservation. The Breakfast was wonderful.

Felt welcomed, didn’t need to ask for anything!

5 of 5 stars review on TrustYou Survey - 02 Apr 2026

We loved the front door gentlemen. I loved my room it was really small but it felt like London, which made it fun! I also really liked that everything in the fridge was complementary and that it was restocked every night.