Kindness and helpfulness
We are a family with two children, aged 16 and 23. We stayed in two rooms: one for the parents and another for the children, featuring two separate beds. We were absolutely delighted with the hotel's location near Paddington Station—offering access to all forms of transport (train, bus, tube, and taxis)—but were especially impressed by the warm welcome from the entire staff (receptionists, doormen, and housekeeping), as well as their kindness and helpfulness. The hotel was impeccably clean and well-maintained. We would not hesitate to stay here again on a future trip to London. We had a truly wonderful stay.
Exceptional
Great for staying if going to BST Hyde Park. Plenty of food nearby and room was comfortable and clean.
Wonderful staff
Wonderful staff at the Mercure Paddington - care and professionalism on a par with the big five star hotels. I stayed there for nearly two weeks with my partially-disabled husband and we received so much help above and beyond the normal expectations. A huge thank you to all of them😊.
Excellent
Air con could get it cool in the room
Practical location and extraordinary breakfast
The breakfast was delicious. The room was comfortable and ok, and conveniently located to Paddington station. Reception and door staff were delightful.
The property was perfectly located for BST event in Hyde Park
The property was perfectly located for BST event in Hyde Park. The staff were friendly and efficient and were able to check us in early. Room was clean and comfortable with the added bonus of complimentary drinks in a cooler.
Great hotel
Great hotel. Next door to Paddington station. Couldn't be handier. Good room and free refreshments in the room which was a nice surprise. Clean room, good air conditioning and friendly staff. I would stay here again. I stayed as a solo female traveller and felt safe
Good
Lovely staff, clean rooms though a bit small. Air conditioning worked great (who knew London would be 85!). Very well located for the underground and the Heathrow Express.
Great location, nice staff
The location was perfect for our needs. A short few steps to Paddington Station and the Heathrow express. So many great restaurants and pubs in the area. They allowed us to check out a couple hours late with no issues.
Really enjoyed our week in this property.
The location right next to Paddington station was extremely convenient.