Reviews

absolutely brilliant, we will be back again!

10 of 10 stars review on Booking.com - 24 Dec 2022

We checked in at the last minute to this hotel due to a sudden change of plans (we had booked into a well-known budget hotel round the corner and found that the facilities were extremely unhygienic and unclean). The staff at Mercure London Paddington hotel were absolutely fantastic, especially as we were rather stressed with finding a new hotel on a busy Friday night in London. They actually upgraded us to a sister hotel around the corner (Hyde park) and included some freebies during our stay. This made our stay in London so enjoyable, and it completely saved our trip. I cannot thank Kieran and Jessica at the two Mercure hotels (Paddington and Hyde park), you were absolute legends in our hour of need.

a good location and easy access to the tubdd we system.

8 of 10 stars review on Booking.com - 09 Dec 2022

good location for town

London weekend

5 of 5 stars review on TripAdvisor - 09 Dec 2022

Really friendly, helpful and professional staff! Comfortable place to stay and perfect for the plans I had in London + perfect Paddington location (right next to station!). Had a really enjoyable stay, largely due to the staff making me feel really welcome:)

Winter Wonderland Weekend.

9 of 10 stars review on Booking.com - 05 Dec 2022

Location - right alongside Paddington station. Spacious, clean room and bathroom. Comfortable beds. Complimentary drinks, toiletries. Friendly, helpful staff.

relief

8 of 10 stars review on Booking.com - 03 Dec 2022

literally, near to the station and lots of shops near by the hotel.

relief

8 of 10 stars review on Booking.com - 03 Dec 2022

literally, near to the station and lots of shops near by the hotel.

Exceptional

10 of 10 stars review on Booking.com - 25 Nov 2022

I give 5 stars for the super service and especially to the hotel manager Sabrina!
We booked for 4 nights. We arrived ti the room and we had a problem in the bathroom. With no hesitation, we were offered to move to a nearby hotel by the same management, Hotel Indigo. We were upgraded to a better, and much bigger room. Sabrina helped us to move all our stuff to the indigo hotel, and compensate us with the breakfast at the near door restaurant. This is called a great and understanding service. We will definitely recommend this hotel to our friends, and will be back soon. Thank you so much!

Great attention to detail!

4 of 5 stars review on TripAdvisor - 18 Nov 2022

Good stay. Small room but ok for 1... great breakfast. Most importantly attention to detail by having free coke and orange juice in the room was great for someone who is T1 diabetic! Well done... an ideal hypo treatment 👍

Great stay

5 of 5 stars review on TripAdvisor - 15 Nov 2022

Stayed with friends for a few days while traveling through London. We booked Executive rooms as many reviews say that the other room types are horribly small and we wanted to be comfortable. Room furniture in some parts is dated.
The rooms were very clean and the Nespresso machine is a good touch. All the team we met were friendly and asked how we were or wished us a good day each time we passed reception.
Would definitely recommend.

Great stay, location was right next to Paddington so easy access for the train.

9 of 10 stars review on Booking.com - 07 Nov 2022

The staff at the hotel were extremely friendly and helpful.I accidentally left some items in the wardrobe which were forwarded to me after an email was sent.
Great location so close to Paddington and easy to get to the London sites via the underground.