Reviews

Excellent customer service

5 of 5 stars review on TripAdvisor - 23 Mar 2022

Arrived March 23rd for a business trip. Quickly realized we needed a private conference room. Mr. Witek was more than accommodating and attentive, getting us set up with less than an hours notice! Front desk was very helpful and professional as well.

Good value hotel in great location

7 of 10 stars review on Booking.com - 14 Mar 2022

Very good location near Paddington Station with lots of eateries and bars nearby. Friendly staff

Very Good

8 of 10 stars review on Booking.com - 14 Mar 2022

great locations and good value

Clean and tidy. Great location that's easy to get to from Heathrow.

8 of 10 stars review on Booking.com - 14 Mar 2022

Very polite gentlemen on reception when we arrived. Very welcoming. The bathroom was very lovely and clean . For us, the location was also a perfect fit and very easy to get to from Heathrow.

Great location for Paddington Station

9 of 10 stars review on Booking.com - 14 Mar 2022

Really good email responses when I kept asking questions. They gave me a positive view of the staff even before I arrived. Check in was quick and painless. We were given a voucher for a free drink from the bar which we used that evening. Small bar area but quite adequate. Room was clean but bigger than I thought it might be (small double). Toiletries and towels provided. Location for Paddington station from where we were traveling the next day was excellent. Staff gave recommendation for somewhere to eat that evening that was just what we wanted

Wonderful

9 of 10 stars review on Booking.com - 13 Mar 2022

Location to Paddington was perfect.
Room was reasonably size and very clean
Staff friendly

Exceptional

10 of 10 stars review on Booking.com - 12 Mar 2022

IT was the best choosing mercure hotel.when we came the staff was very friendly and help full. Room was clean every Day and was really big and nice. I wanna say a big Thanks for Mr Wojtek and the Bulgárian receptiinist. They was absolutely amazing and help full. Was really nice time spended there with my family. Deffi etely coming back soon ❤️🥰🥰🥰🥰

Overall good value, comfortable in a good location

8 of 10 stars review on Booking.com - 12 Mar 2022

Comfortable, Clean.

Great warm welcome

4 of 5 stars review on TripAdvisor - 11 Mar 2022

I could tell about the great location and the (small) but comfy rooms. But what makes the hotel great are the friendly people. Especially the receptionist in the morning and during early check in (a guy from Bulgaria). Was so friendly, helpful and welcoming. I will definitely come back

Great location, nice hotel, lovely stay

9 of 10 stars review on Booking.com - 09 Mar 2022

Great location, clean room, nice staff :)