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Our rate £135, Booking.com rate £153
A revisit which I had been waiting eagerly for
This is my favorite Hotel in London and I have stayed here for several times before the pandemic. After 2 years of absence, I had the chance to revisit and stayed for 9 days. I was grateful for the staffs' hospitality; it was a comfortable time.
In particular, I would like to mention Mr Witeck, the charming and fully qualified concierge, whom I know for a long time. Mr Witeck has been, and was this time as well, very helpful and I owe very much to his kind support. Personally speaking, it was an emotional reunion with him, too, since I missed him so much.
I look forward to be back in the near future.
The staff make it worth the visit
I am a Diamond member and have been very loyal to Mercure for quite some time. I have to admit that what this hotel lacks in terms of a physical wow factor is more than compensated for by the staff. I would, particularly commend Witek who is a warm and friendly host. I actually become loyal to Mercure purely based on the service I received from him. Each and every time I was at the hotel he would remember me and give me a very warm welcome, he remembers what I like to eat and drink and makes me feel like a very valued customer.
BIRTHDAY CELEBRATIONS WEEKEND !
We stayed for 3 nights ( 3 rooms ) at the Mercure Hotel Paddington in London. We were greeted and welcomed by lovely staff at check in ( 1 room was even upgraded for us as it was a special birthday weekend for 2 of the ladies staying ). I would also like to mention Mr Witek who works at the hotel ( who was based in the bar/reception area ), he was very helpful and friendly and helped us with purchasing big bus tour tickets and any others enquires we had. It was also nice that he was able to speak/communicate to 2 of our guests visiting from Poland for the weekend in there own language as Mr Witek was also originally from Poland aswell ! Great service- thank you.
Mr. Witek - Great Concierge
The concierge MR. Witek is excellent. He arranged the room and services for our business meeting while we stayed at the hotel. He makes sure you are very satisfied and have everything you want or need
Excellent customer service
Arrived March 23rd for a business trip. Quickly realized we needed a private conference room. Mr. Witek was more than accommodating and attentive, getting us set up with less than an hours notice! Front desk was very helpful and professional as well.
Good value hotel in great location
Very good location near Paddington Station with lots of eateries and bars nearby. Friendly staff
Very Good
great locations and good value
Clean and tidy. Great location that's easy to get to from Heathrow.
Very polite gentlemen on reception when we arrived. Very welcoming. The bathroom was very lovely and clean . For us, the location was also a perfect fit and very easy to get to from Heathrow.
Great location for Paddington Station
Really good email responses when I kept asking questions. They gave me a positive view of the staff even before I arrived. Check in was quick and painless. We were given a voucher for a free drink from the bar which we used that evening. Small bar area but quite adequate. Room was clean but bigger than I thought it might be (small double). Toiletries and towels provided. Location for Paddington station from where we were traveling the next day was excellent. Staff gave recommendation for somewhere to eat that evening that was just what we wanted
Wonderful
Location to Paddington was perfect.
Room was reasonably size and very clean
Staff friendly
Exclusive Book Direct Discount
Lowest Prices Guaranteed Here
Our rate £135, Booking.com rate £153