Reviews

Great service

5 of 5 stars review on Google - 14 May 2025

Great service from Abdul and Claudiu. My parcel was delivered to the hotel in error, they quickly verified my details and handed it to me. Thanks Gentlemen!

Excellent

10 of 10 stars review on Expedia.co.uk - 13 May 2025

Wonderful staff, great service. Excellent location, good transportation nearby.

It was so good

5 of 5 stars review on Google - 12 May 2025

I was staying at another hotel near Paddington Station for two nights, but it was so good that I wish I had stayed at this hotel for the entire night. I would like to use it again when I come to London.

Great location, attentive staff.

4.5 of 5 stars review on TrustYou Survey - 11 May 2025

Well located and staff helpful and attentive.

Great service and location

4 of 5 stars review on TripAdvisor - 09 May 2025

Excellent service and friendly staff, was a bit early for check-in so they stored my luggage in the meantime without any hassle. The doormen always greeted with a smile and the reception staff was also friendly. Received a free room upgrade and the free drinks and snacks in the room are a nice touch. Location is perfect, only a few steps away from Paddington station. Plenty of choices for breakfast.

Abdul NICE

5 of 5 stars review on TripAdvisor - 04 May 2025

To Mercure London Paddington Station Abdul: Your excellent service has made our journey extraordinary!From the moment we arrived with the tiredness of jet lag, we were reassured by your warm smile and swift check-in.Your passion for hospitality shines in every detail. Thank you for turning an ordinary stay into a treasured memory. The world needs more front-office heroes like you!

Great London option

10 of 10 stars review on Booking.com - 04 May 2025

"Great location for transportation and sightseeing. Room was very comfortable. All of the staff were very nice and helpful. Everything was great."

Needed a room last minute

5 of 5 stars review on Google - 04 May 2025

Train had been cancelled, needed a room last minute. The lady helping me on the desk was brilliant and the room is great, right next to station.

Thanks for the nice accommodation.

5 of 5 stars review on Google - 04 May 2025

Thanks for the nice accommodation. The staff was really so friendly and helpful. Abdul and Claudiu was so kind. I recommend the place👍🏽

Very attentive staff

5 of 5 stars review on Google - 01 May 2025

Very attentive staff such as Abdul and great location some of the upgrades room actually large for prime location.